Terms of Service

Last updated: 4 August 2026

These terms govern your use of hosting, VPS, reseller and domain services supplied by {{LEGAL ENTITY NAME}} ("we", "us"), trading as IndiaWebHost, to you ("you", "the customer"). By placing an order you accept them.

1. The service

We provide the service described on the plan page you ordered from, at the specifications published there on the date of your order. We may improve those specifications at any time. We will not reduce them during a term you have already paid for.

2. Your account

You are responsible for keeping your login credentials secure and for all activity under your account. Tell us immediately if you believe an account has been compromised. You must give us accurate contact details and keep them current — we use them for expiry notices, security alerts and invoices, and we are not liable for consequences of notices sent to a stale address.

3. Payment and taxes

Fees are payable in advance for the term you select. All prices published on this site exclude Goods and Services Tax, which is added at the prevailing statutory rate (18% at the date above). We issue a GST-compliant tax invoice for every payment.

If payment fails, the service continues for a 7-day grace period during which we will attempt to contact you. After that the service is suspended, and after a further 21 days the data may be deleted. We will send at least three notices before any deletion.

4. Pricing and renewals — our flat renewal commitment

4.2 There are exactly three exceptions to clause 4.1, and no others:

1. Statutory taxes. If the GST rate changes, the tax component of your invoice changes with it. The pre-tax fee does not.
2. Domain registry fees. Domain registration and renewal prices are set by the relevant registry (NIXI for .in and .co.in, Verisign for .com and .net, PIR for .org). Where a registry raises its wholesale fee we pass through that increase at cost, with at least 60 days' written notice before your next renewal. This affects domains only, never hosting.
3. Changes you make. If you upgrade, downgrade, add resources or change plan, the new plan's current price applies from that point — and then becomes your flat rate.

4.3 If your service lapses and is later reactivated, or if you cancel and re-order, the then-current price applies. The commitment attaches to continuous service, not to you personally.

5. Acceptable use

You may not use the service to host, transmit or link to:

• Material that is unlawful under Indian law, including content that infringes copyright or trademark;
• Child sexual abuse material — accounts are terminated immediately and reported to the authorities, with no refund and no notice;
• Malware, phishing pages, or infrastructure for command-and-control of compromised systems;
• Unsolicited bulk email, whether sent from our network or advertising a site hosted on it;
• Content that harasses a specific individual, or that incites violence.

You also may not resell shared hosting accounts (use a reseller plan), run public proxies or Tor exit nodes on shared plans, or use cryptocurrency mining software on any plan.

6. Resource limits on shared plans

Shared and reseller plans are subject to the CPU, memory and process limits published on the relevant plan page. "Unlimited" websites, databases and email accounts means we impose no numeric cap; it does not mean unlimited hardware.

Where an account consistently exceeds its resource limits we will contact you and give you at least 7 days to reduce usage or move to a suitable plan before we throttle anything. We will not suspend a paying account for resource use without that notice, except where the load is causing an active outage for other customers.

7. Backups

We take backups at the frequency stated on your plan and retain them for the stated period, stored on separate hardware from the live data. These exist for our own disaster recovery and we make them available to you as a courtesy.

They are not a substitute for your own backups. You remain responsible for maintaining independent copies of anything you cannot afford to lose. We do not guarantee that any particular backup will be complete or restorable, and our liability for backup failure is limited as set out in clause 10.

Unmanaged VPS plans are not backed up by us at all. See the VPS page.

8. Uptime

We commit to 99.9% monthly network uptime, with service credits as set out in the Uptime SLA, which forms part of these terms.

9. Suspension and termination

We may suspend a service immediately, without notice, where it is actively harming our network or other customers, where we are required to by law or a court order, or in the case of the material described in clause 5. In every other case we give at least 7 days' written notice and an opportunity to fix the problem.

You may cancel at any time from the control panel or by email. Cancellation takes effect at the end of your paid term unless you request a refund under the Refund Policy.

On termination we will, on request made within 30 days, provide a full export of your data in a standard format at no charge. There is no exit fee.

10. Liability

Nothing in these terms excludes liability for fraud, for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded.

Subject to that, our total liability arising out of or in connection with the service, in contract, tort or otherwise, is limited to the fees you paid us for the affected service in the twelve months preceding the claim. We are not liable for loss of profit, loss of business, loss of data, or indirect or consequential loss.

11. Your content and our role

You own everything you upload. We claim no rights over it, and we do not monitor, screen or access customer content except where necessary to operate or troubleshoot the service, to respond to a support request, or where required by law.

We act as an intermediary under section 79 of the Information Technology Act, 2000. Takedown notices should be sent to our grievance officer, whose details are on the About page.

12. Changes to these terms

We may update these terms. Material changes are notified by email at least 30 days before they take effect. If you do not accept a material change you may cancel and receive a pro-rata refund of the unused portion of your term — which is a better deal than the industry norm, and deliberately so.

Clause 4 will not be amended to your detriment for any existing service.

13. Governing law

These terms are governed by the laws of India. The courts at {{CITY OF JURISDICTION}} have exclusive jurisdiction, save that either party may seek injunctive relief in any competent court.

14. Contact

{{LEGAL ENTITY NAME}}
{{FULL REGISTERED ADDRESS}}
GSTIN: {{GSTIN}}
Email: {{SUPPORT EMAIL}}